The majority of our items are MADE TO ORDER. Allow an average of 3-5 business days for processing plus an additional 5-10 business days for shipping & delivery.
Please double check your order details including items in cart, billing & shipping address information before confirming your order. Once orders are submitted we are unable to make any changes.
ITEMS ORDERED IN DIFFERENT PRODUCT CATEGORIES WILL ARRIVE SEPARATELY
We use different manufacturing and fulfillment partners located in different locations so it is not possible for your order to arrive in one package if you've ordered between our available product categories.
Also, your statements may list our company as "The DynaSmiles by DNT" or "DNT Dynamite Design LLC" which is our parent company.
Watermarks shown on products are in preview only. The actual product will be watermark free.
REFUNDS & CANCELLATIONS
OUR PRODUCTS ARE MADE TO ORDER THEREFORE WE OFFER NO REFUNDS.
We're unable to cancel your order once received as it goes into production immediately. Please be certain of your purchase details including the item, colors, sizes, delivery address, etc., when placing your order.
For PERSONALIZED ITEMS no refunds nor exchanges are offered at this time (of course we will make an exception if an error is made on our end).
To ensure that your order is correct please examine your complimentary digital proof. We will be able to revise any changes made from the first proof and supply a second complimentary proof. However, additional proofs will come with a charge of $5 each.
For NON PERSONALIZED ITEMS we will offer an exchange as long as we are notified within 30 business days from date of purchase. Item must be returned in condition as it was received and customer must be willing to cover the cost of shipping to return and receive exchanged items. No refunds are offered at this time.
For DOWNLOADABLE/PRINTABLE FILES, no returns, exchanges or refunds are offered due to the item being a digital product that can not be returned once downloaded.
DAMAGED GOODS EXCEPTION
If there is an error or damage resulting from the shipment of your order, please contact us immediately so that we may assess the situation. We will gladly exchange defective product, or give a full refund (minus any and all shipping charges) if we are notified within the first thirty (30) days from the date of shipment with PHOTO PROOF of damage. No refunds or exchanges will be provided past the thirty (30) day cut off.
***TECH/PHONE CASES DISCLAIMER: The buyer/user assumes all risks in the selection and/or use of the product. We can not be held liable for any damages to, or replacement cost for, personal property either inside or outside of the product.
LAST UPDATED: 8/8/2017